erik lundegaard

Frontier Airlines: New Babysitters Club

Do airlines no longer handle suits? I mean the clothing kind. Just last May, on a Delta flight from Seattle to Minneapolis, the flight attendants took care of my suit—hung it in a closet—but this past week, flying to a memorial service in Minneapolis, both US Airways (to) and Frontier (from) had nothing for me. “You can lay it on top of the suitcases in the overhead bin,” I was told. “If there's room.” On the last leg, I didn't even get this option. I was told, because I had a bag in the overhead bin, to stuff my suit under the seat in front of me.

This wrinkle, so to speak, fits the way airlines increasingly treat customers: as children rather than suit-wearing adults. The Frontier flight attendants in particular, on both legs of the journey, had a kind of hectoring, head-shaking attitude toward its customers. Listen people, keep moving. Stay in your seat. Hey! I said stay in your seat, young man!

Admittedly we're an unruly crew in this country. Admittedly it's a tough, cramped job. But is it necessary to resort to the methods of the worst babysitters? We were given a single chocolate-chip cookie and essentially put in front of the TV set. Each seat, on that final leg of the journey, came equipped with a TV screen, which you could dim into nonexistence, but which few people did. Thus everywhere you looked: a multitude of screens watching a multitude of shows. I know Louis CK has mocked modern complaints; but that last leg of the journey, stuck on the Denver runway for an hour before takeoff (de-icing), with a baby wailing and 180 people channel-flipping and landing on crap, well, it felt like a new circle of hell.

My own fault. The book I brought (“Freedom”) was digital, on an iPad, and had to be powered down for the hour we were on the runway. I'm sure my report card would've read poorly: “Erik tried to read while we were on the runway and he refused to watch TV. Plus he brought a suit along. But he did eat his cookie.”

Finally makes sense why they keep showing us how to use a seatbelt.

Viddy well, little brother. Viddy well.

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Posted at 06:35 AM on Wed. Feb 02, 2011 in category Personal Pieces  
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