erik lundegaard

Frontier Airlines: New Babysitters Club

Do airlines no longer handle suits? I mean the clothing kind. Just last May, on a Delta flight from Seattle to Minneapolis, the flight attendants took care of my suit—hung it in a closet—but this past week, flying to a memorial service in Minneapolis, both US Airways (to) and Frontier (from) had nothing for me. “You can lay it on top of the suitcases in the overhead bin,” I was told. “If there's room.” On the last leg, I didn't even get this option. I was told, because I had a bag in the overhead bin, to stuff my suit under the seat in front of me.

This wrinkle, so to speak, fits the way airlines increasingly treat customers: as children rather than suit-wearing adults. The Frontier flight attendants in particular, on both legs of the journey, had a kind of hectoring, head-shaking attitude toward its customers. Listen people, keep moving. Stay in your seat. Hey! I said stay in your seat, young man!

Admittedly we're an unruly crew in this country. Admittedly it's a tough, cramped job. But is it necessary to resort to the methods of the worst babysitters? We were given a single chocolate-chip cookie and essentially put in front of the TV set. Each seat, on that final leg of the journey, came equipped with a TV screen, which you could dim into nonexistence, but which few people did. Thus everywhere you looked: a multitude of screens watching a multitude of shows. I know Louis CK has mocked modern complaints; but that last leg of the journey, stuck on the Denver runway for an hour before takeoff (de-icing), with a baby wailing and 180 people channel-flipping and landing on crap, well, it felt like a new circle of hell.

My own fault. The book I brought (“Freedom”) was digital, on an iPad, and had to be powered down for the hour we were on the runway. I'm sure my report card would've read poorly: “Erik tried to read while we were on the runway and he refused to watch TV. Plus he brought a suit along. But he did eat his cookie.”

Finally makes sense why they keep showing us how to use a seatbelt.

Viddy well, little brother. Viddy well.

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Posted at 06:35 AM on Wed. Feb 02, 2011 in category Personal Pieces  


David Budge wrote:


As you your true airline employee companion in this vast world, I appreciate your usual keen perspecitve. Your missive will be passed along to the proverbial “Powers That Be” at my own employer...although for the record, we were not involved in the incident you describe.

Comment posted on Wed. Feb 02, 2011 at 07:58 AM
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