erik lundegaard

#ComcastOutage

This was my week to begin to work from home. It's been a steady increase—working from home. Ten percent of the time. Twenty percent of the time. But office space is now at a premium, particularly in downtown Bellevue, so Tuesday and Wednesday I moved the kit and kaboodle to my home office on First Hill, where I'll be working 90 percent of the time. I know: Nice if you can get it.

It necessitated making room, of course. That was something else I was doing Tuesday and Wednesday: clearing the detritutus off the bookshelves (books I'll never read, or read again), as well as cleaning and straightening up. A clean place, well-lighted or not, helps me think. There's still work to be done, but by Wednesday evening it wasn't looking bad, and Thursday morning I actually woke up with a sense of excitement. A new day!

And around 9 a.m. the internet went out. Really? I checked the router. Yellow light. I turned it off and on. I turned the whole thing off and on. I checked the cable TV—I get both through Comcast—and that was out, too. I called Comcast, and after about 10 minutes of various “press 1 for .../ press 2 for ...” hurdles, I talked to a poor customer rep—surely the lousiest job in the world. She told me there was an outage. In my building? I asked. In the neighborhood? In the world? She only knew “outage” but said it would most likely be fixed by 4 PM.

Wait, what? 4 PM? Most likely?

After this call, I went down to the basement of our condo building, where the cable-box is located, and lo and behold, a Comcast rep was already working on the problem. Nice! Except, no, he was trying to activate service for a new resident, and wasn't getting a signal. And knew less than I did. So I filled him in while he tried to reach somebody to confirm. It took a while. Apparently even Comcast technicians are put on hold forever when calling Comcast. 

Eventually he found out that a colleague of his in Southwest Seattle was running into the same issue. Eventually I found out that a friend of ours, half a mile away, was also without internet. Soon, #ComcastOutage was trending on Twitter. But it wasn't until mid-afternoon that I got the full story via The Seattle Times:

An estimated 30,000 Comcast customers in the Seattle area were affected by an extensive outage Thursday caused by a construction crew cutting through a fiber-optic line in South Lake Union.

(That headline, by the way, used to read: DAMAGE TO FIBER-OPTICS CABLE CAUSES COMCAST OUTAGE. Now it reads: COMCAST SERVICE RESTORED TO THOUSANDS OF SEATTLE-AREA CUSTOMERS. The happy-ending approach to journalism.)

Anyway, that was my first exciting day working from home. Another reason—as if I needed one—why Charlie Brown is my patron saint.

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Posted at 07:08 AM on Fri. Apr 10, 2015 in category Technology  

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