Thursday December 08, 2016
A few weeks back, I wrote an article for Salon about the hassles of trying to cancel my mother's Comcast cable service after she'd had a stroke.
Today, I felt the greater joy of canceling my own service.
Our building got Wave G a few months back, and after some starts and stops with various rang extenders (nope), and routers (yep: Netgear Nighthawk), I felt comfortable enough to cancel Comcast. Bye bye, shitty, overpriced service.
I'd heard horror stories from others about how difficult this could be: how this, that and the other were offered; how they were put on hold for 20 minutes.
I got none of that. Instead, that annoying, overly friendly female computer voice, and the following “conversation”:
Comcast: In a few words, please tell me what you're calling about.
Me: Cancel account.
Comcast: I understand you'd like to cancel your account. Does that mean you're relocating and would like to set up a Comcast customer account elsewhere?
Then I declined a post-call survey, got a rep, told him name and address, what I wanted, why I wanted it, and it was over like that. I'm now Comcast-free. Feels good.